BangBangBangBang Terms of Service v3.5
Entity: BangBang Life Pty Ltd (ACN 703 821 738) ("the Platform", "we", "us")
Coverage: Victoria and New South Wales (shown in the app as Melbourne and Sydney)
Version: v3.5 Effective: this version takes effect on the date stated when it is published in the app; the version shown to you when you confirm acceptance is the version that applies to you.
Language: these Terms are issued in Chinese and in English. Both versions have equal effect. If the two versions differ in meaning, the English version prevails.
1. About these Terms and acceptance
1.1 These Terms of Service ("these Terms") are a binding agreement between you and the Platform. They govern your access to and use of the BangBang app, website, mini-program and related services (together, "the Service"). The Privacy Policy and the Refund and Dispute Rules form part of these Terms.
1.2 Before you register or sign in, you must read and confirm your acceptance of these Terms, the Privacy Policy and the Refund and Dispute Rules. You are not asked to confirm them again when you make an offer, select an offer or pay. If you do not agree, do not use the Service.
1.3 The Service has two user roles: the "Poster", who posts a task and pays for it, and the "Tasker", who takes on the task and provides the service. One account may act in both roles where the conditions are met.
1.4 These Terms, the Privacy Policy and the Refund and Dispute Rules are each issued in Chinese and in English. Both versions have equal effect; if they differ in meaning, the English version prevails. Both language versions of these Terms and of the Refund and Dispute Rules are recorded with each task contract.
1.5 In these Terms, a “business day” means Monday to Friday, excluding Victorian public holidays. Public holidays affect only support handling periods counted in business days. They do not affect periods counted in hours (for example, 48-hour automatic confirmation or a 24-hour response period) or the 85-day period from payment under clause 4.5 of the Refund and Dispute Rules.
1.6 Where these Terms or the Refund and Dispute Rules refer to Consumer Affairs Victoria and the Victorian Civil and Administrative Tribunal (VCAT), for a task located in New South Wales those references mean NSW Fair Trading and the NSW Civil and Administrative Tribunal (NCAT) respectively. You may also always pursue your rights in a court with jurisdiction.
2. The Platform's role
2.1 The Platform is a two-sided matching and transaction-handling service. It lets Posters and Taskers find each other, form their own contracts for tasks, and complete payment and delayed-release settlement through the Platform.
2.2 The Platform is not the employer of any user, does not take on any task, does not itself provide the services posted, and gives no guarantee or undertaking as to the completion, quality, safety or outcome of any task. (This does not affect clause 10.1.) Tasks are performed independently by Taskers. The Platform does not verify a Tasker's skills, licences or qualifications, and does not provide insurance for tasks.
2.3 The task contract is between the Poster and the Tasker (“task contract”). The Platform is not a party to the task contract. It only provides platform services such as matching, recording contracts and processing payments. The Tasker appoints the Platform as its limited payment collection agent, to collect on its behalf the task amount the Poster owes under the task contract and, through the payment provider, transfer that amount less the platform service fee under clause 6.3 into the Tasker's account with the payment provider. Once the task amount is successfully charged, the Poster is treated as having paid that amount to the Tasker. This does not make the Platform a party to the task contract or the supplier of the task service.
The Tasker also authorises the Platform to act as follows. Bank payout is scheduled only after the funds are released under clause 6.2. If a dispute or chargeback on that payment is unresolved, the Platform delays release and bank payout only for the disputed amount of that payment and only within 85 days from payment. The Platform makes its decision before that period expires. The Platform tells both parties why, publishes the applicable decision rules, and handles the matter under sections 6 and 8 of the Refund and Dispute Rules. When the Platform decides on a refund under those Rules, the Tasker authorises the Platform to reverse the amount covered by that decision through the payment provider in order to refund the original payment method. Any reversal required for a chargeback follows clause 8.5 of those Rules and is not made twice. The authority to delay payout is not extended. Expiry alone is not a decision to release or refund the funds. Ordinary release conditions and independent restrictions by a payment provider or card issuer, or imposed under law, each follow the applicable rules.
2.4 Except for liability the Platform must bear under law, the Platform is not responsible for statements, conduct or performance between users. The Platform provides dispute handling within the Platform under these Terms and the Refund and Dispute Rules. The Platform acts reasonably on both parties' materials and makes a final Platform decision on full release or full refund, without splitting the amount between the parties. The decision is not a judgment or arbitration and does not affect either party's right to seek a remedy under law.
2.5 Tax and compliance: you are responsible for your own ABN/GST registration, tax obligations, right to work in Australia, and any licence or qualification required for the tasks you perform. The Platform does not withhold income tax unless the law requires it. Under Subdivision 396-B of Schedule 1 to the Taxation Administration Act 1953 (the sharing economy reporting regime), the Platform reports to the Australian Taxation Office (ATO) every six months, as required by law, the income Taskers earn through the Platform and related identity information. See section 1 (including 1.1) of the Privacy Policy for details. Before you can set up payouts, you must give accurate tax reporting information in the app and keep it up to date. Until it is complete, you cannot set up payouts, and so cannot submit offers or take on tasks. Individuals (including sole traders) and companies (Pty Ltd) can set up payouts. Partnerships, trusts and other entities cannot set up payouts for now, and tasks cannot be taken on and payments cannot be received in their name. Where payouts are set up for a company, the person acting for the company must confirm that they are authorised to act for it. The Tasker who is a party to a task contract is the individual or company that set up the payout account. Bank account details are entered by the Tasker on the pages of our payment provider, Stripe; the Platform does not collect or keep them.
3. Eligibility and accounts
3.1 You must be at least 18 years old and have the capacity to enter into a contract. By signing in and ticking to accept these Terms, you confirm that you are at least 18 years old. As a Tasker, you declare that you have the legal right to perform the relevant work in Australia. The Platform relies on your declaration and does not verify it separately.
3.2 Registration is accepted only with an Australian +61 mobile number. Task locations must be within an open state (currently Victoria and New South Wales, which the app groups under Melbourne and Sydney respectively).
3.3 Account security and recovery: you must provide accurate information and keep it up to date, and keep your sign-in details safe. You can recover your account yourself through your verified linked email address, or ask the Platform for manual recovery. Manual recovery requires approval by Platform staff. Once approved, the Platform notifies the original mobile number and the verified linked email address, and a 24-hour cooling-off period starts from the time the original holder is notified, during which the original holder may cancel the recovery. If the notice cannot be delivered to the original holder within 7 days of approval, the recovery is cancelled. When a recovery takes effect, all existing sessions end.
3.4 Deleting your account: you may request deletion of your account in the app at any time. If you have a task in progress or still open for offers, an open dispute or a payment still being handled, or your account is banned, that must be resolved first; if you are also a Partner, you must first leave the Partner programme, and any commission owed to you must have been paid or waived in writing (see the Partner Agreement). After you submit the request there is a 7-day waiting period, during which you can still sign in and withdraw the request. After that, the deletion is carried out and your data is handled under the Privacy Policy, except for records the law requires us to keep. This process does not apply to accounts that hold a Platform back-office role.
3.5 Account governance: the Platform may warn, restrict or ban an account for breaches under these Terms and section 7 of the Refund and Dispute Rules. Bans are never automatic; they are decided by Platform staff after a manual review of the evidence. Where a ban is being considered because of conduct or performance, the Platform first gives a written warning and allows 7 days to respond (except where personal safety, fraud, a law-enforcement requirement or serious misconduct is involved). A ban is a full ban. Paid tasks that involve a banned account are handled under clause 7.9 of the Refund and Dispute Rules. Actions, and their revocation or lifting, are notified to you by SMS (and by email if you have a linked and verified email address), stating the reasons and how to appeal. You may appeal within 30 days, and the Platform replies within 10 business days. No action takes away any right you have under the law.
4. Posting tasks, content checks and risk grading
4.1 Tasks must be lawful and comply with the Platform's content rules. Work that requires a licensed qualification (for example electrical or plumbing work), content prohibited by law, and content the Platform expressly does not accept cannot be posted on the Platform. The Platform runs automated content checks and risk grading on posted content.
4.2 A task that passes the automated check is published immediately. A task that is clearly prohibited, or that the Platform does not accept, is not published; a task that the system cannot confirm may be published is also not published and not opened for offers. In either case the system prompts the Poster to edit and resubmit, and the resubmitted task goes through the automated check again. If you believe the automated result is wrong, you may contact the Platform, and Platform staff will look into it and reply.
4.3 The Platform may take down content that breaches the rules or has been reported. All such actions are recorded.
4.4 You are responsible for the content you post, and you warrant that it is lawful, accurate and does not infringe anyone else's rights.
4.5 Carrying passengers for payment: a task in which the Tasker drives a motor vehicle carrying the Poster or anyone else cannot be posted or taken on through the Platform, whoever owns the vehicle. This includes driving people for a fee, acting as a designated driver, and driving someone to or from medical appointments. The Platform's automated content check blocks such tasks (see 4.2), and the Platform may take a task down if it finds one or receives a report (see 4.3); if such a task has already been paid for, the Platform may cancel it and return the full amount to the Poster (see clause 7.9 of the Refund and Dispute Rules). Tasks to carry goods or items are still allowed, but the Poster and other people must not ride in the Tasker's vehicle; anyone who needs to go along should make their own way there.
5. Offers, selection and the task contract
5.1 Taskers may make offers on open tasks, and the Poster may select one offer. The task amount must be within the range shown in the app (currently A$5 to A$1,000). A change to that range does not affect task contracts already formed. Until a new Poster's first task has been completed and the payment released, a separate maximum on the amount of each task also applies, as shown in the app.
5.2 When the Poster selects a Tasker (by selecting an offer or accepting an application), the system generates a fixed task contract recording both parties' public names, the task amount, the scope of the task, the time and time zone, the payment deadline, and the full text of the versions of these Terms and the Refund and Dispute Rules that apply at that time. The contract is not confirmed separately before payment: you accepted these Terms when you signed in, and when the Poster selects a Tasker and pays, the task contract is formed and the Platform automatically records a snapshot of the contract. Once generated, the contract is not altered; if the task details, selected offer or accepted application change, a new selection and a new contract are required. Where both parties agree to reschedule under rule 5.4 of the Refund and Dispute Rules, the contract itself is not altered; the Platform keeps a separate rescheduling record, and the task time is as shown in that record.
5.3 The task contract that the parties see and download shows each party only by their public name on the Platform (nickname or BB ID), not by internal identifiers or legal names; the Platform's internal records keep the link between a public name and the account. The Platform will provide the link between a public name and the identity of the account holder only where the Privacy Act 1988 permits it: where a party reasonably needs it to make or defend a legal claim about the task contract (including an application to VCAT or a court) and the Platform has assessed the request as reasonable; or where required or authorised by law (including a notice or request lawfully issued by an enforcement body), or by an order of a court or tribunal.
5.4 Once a task has ended (completed, cancelled or refunded), both parties may download the task contract from the task's files in the task details; while a task is still in progress, either party can ask customer support for a copy. The contract carries links to the full text of the versions of the Terms of Service and the Refund and Dispute Rules that apply to it, which both parties can read at any time.
5.5 Bringing helpers: a Tasker who needs others to help complete a task must first obtain the Poster's consent. Whether or not anyone helps, the selected Tasker remains the party to the task contract and remains responsible for completing the task and for the conduct of the helpers. The Platform releases payment only to the selected Tasker, does not pay helpers, and does not split payments.
5.6 Tasker withdrawal: before starting the task, the Tasker may withdraw in the app from a paid task. The Platform returns the full amount to the Poster's original payment method and the withdrawal counts as a Tasker cancellation (see clause 4.2 of the Refund and Dispute Rules). If a no-show report, dispute or chargeback is unresolved, or a money instruction is being processed, it is handled first under those Rules.
6. Payment, delayed release and the platform service fee
6.1 The Poster must complete payment within 30 minutes of selecting a Tasker (by selecting an offer or accepting an application). The amount is charged when payment succeeds. If there is no valid payment at the deadline, the selection expires (see clauses 2.1 and 5.3 of the Refund and Dispute Rules).
6.2 Stripe processes payments. The amount is charged when payment succeeds, and the task amount less the platform service fee under clause 6.3 goes into the Tasker's Stripe payment account. The Platform does not keep users' task funds in its own bank account. Funds are released when the Poster confirms completion, when 48 hours have passed after submission and the conditions for automatic confirmation are met, or when the Platform decides on release. Funds that have been released and are available for payout are scheduled daily for payout to the Tasker's bank account. Actual receipt depends on the payment provider and the receiving bank. A full refund after the charge goes to the original payment method. The ordinary Platform refund process ends on release. Statutory remedies, correction of technical or operational errors, and chargeback handling under clause 6.5 are unaffected. See sections 3 and 4 of the Refund and Dispute Rules.
6.3 Platform service fee: The Platform charges the Tasker a platform service fee for the Platform services it supplies to the Tasker (matching, contract records, payment collection and settlement, and dispute handling). On release, the Tasker receives the task amount less the platform service fee; when making an offer or taking on a task, the Tasker is shown the amount they will receive.
(a) Rate: The platform service fee is a percentage of the task amount, with a maximum per task. The rate and maximum that apply are those published by the Platform on its fees page (when this version was published: 12% of the task amount, up to A$45 per task). Each task is charged at the rate in force when the Tasker submitted the offer or application for that task; if the Tasker later changed the offer amount, at the rate in force when the amount was last changed. The Platform records the rate that applies to each offer.
(b) Platform service fee discounts: The Platform may offer Taskers a platform service fee discount (called “own-client benefit” and “BB Voucher” in the app): on a task to which a discount applies, the platform service fee is 2% of the task amount plus A$0.30. Whether a discount applies to a task is decided when the task is paid for; which tasks it applies to, and how a discount is obtained and used, are set out in 6.8 and 6.9.
(c) Payment processing costs included: The platform service fee includes all payment processing costs. Where payment processing costs are higher, for example because the Poster uses an international card, the Platform bears the difference and the amount the Tasker will receive is not affected. The Platform charges the Tasker no other fee.
(d) What the Poster pays: The Poster pays the task amount agreed in the task contract, with nothing added on top.
(e) Changes to the rate: The Platform may change the platform service fee rate and maximum. An increase in the rate or the maximum is published on the fees page, and notified to Taskers by in-app notice, at least 30 days before it takes effect; a decrease may take effect when it is published. A Tasker who does not accept an increase may stop making new offers before it takes effect, or delete their account under 3.4. A change does not affect tasks already formed, or offers submitted before the change takes effect.
(f) The platform service fee includes GST where applicable. Once the Platform is registered for GST, it will give the Tasker platform service fee documents that can be used as tax invoices.
6.4 Payment methods: at present bank cards (your card issuer may require verification), Apple Pay and Google Pay are accepted. The payment methods available are as shown in the app.
6.5 Chargebacks: the Poster may raise a chargeback with their card issuer. The Platform handles it under clause 8.5 of the Refund and Dispute Rules. Before release, the relevant disputed amount is handled under clause 2.3 and those Rules. The Platform may reverse the amount covered by the chargeback through the payment provider. When reversing that amount, the Platform also refunds the corresponding portion of the platform service fee. The Tasker does not bear the platform service fee for a chargeback before release. After release, the Platform initially bears the chargeback and does not recover released funds from the Tasker, except where the chargeback was caused by that Tasker's fraud and recovery is permitted by law.
6.6 Pausing new transactions: for safety, compliance or operational reasons, the Platform may temporarily stop accepting new task posts, offers, offer selections or new payments. While paused, messages, the performance of paid tasks, completion confirmation, releases and refunds continue as normal. A payment window that lapses as a result is handled under clause 5.3 of the Refund and Dispute Rules.
6.7 Goods bought on the Poster's behalf, and materials: the cost of goods bought on the Poster's behalf and of materials is not part of the task amount and is not paid through the Platform, and no platform service fee applies to it. The Poster settles it directly with the Tasker after seeing the receipt. The Platform does not handle disputes about this money.
6.8 Platform service fee discounts: a platform service fee discount comes from the following two sources. (a) Own-client benefit (own clients): a Tasker or a Poster may use a single-use invitation code generated by the Platform (each code is valid for 30 days) to invite a counterparty whom they already know offline and who has not yet registered; where that person uses the code when registering, an own-client link is made between the two. For 12 months from the date the invited person registers, the own-client benefit applies to tasks between the two; after that, the platform service fee is again calculated under 6.3(a), and the Platform reminds both users 30 days before the period ends. An account that is already registered cannot be made the subject of an own-client link, and a link cannot be added afterwards where no invitation code was used at registration; only one link can ever be made between the same two users, and none can be made again once it has ended or been revoked. A BB ID shared publicly (including one on a name card) does not create an own-client link. Where the Platform finds that one party was already a Platform user before registering (including by sharing the same card, the same device or the same payout account with an existing or deleted account), or that the link arose from a duplicate account or other abuse, it may suspend the application of the own-client benefit or revoke the link; revocation affects only payments created after it. The Platform may set a limit on the number of invitation codes. (b) BB Voucher (referral rewards): obtained under 6.9. A referral reward is issued as a BB Voucher; BB Vouchers are counted in units, each unit applies to one task only and is applied by the system automatically to the Tasker's next task whose platform service fee would otherwise be calculated under 6.3(a); a task to which the own-client benefit applies does not use a BB Voucher; the Tasker cannot choose which task a BB Voucher is used on. A platform service fee discount only lowers the platform service fee and does not change the task amount the Poster pays; it cannot be transferred or exchanged for cash or any other benefit. BB Vouchers do not expire; the number available and their source are shown in the app.
6.9 Referral rewards: where a user who is not a Partner (see 6.10) (the "referrer") refers another person who registers and becomes a Tasker (the "referred Tasker"), the referrer receives 2 BB Vouchers (applied automatically under 6.8 when the referrer performs tasks as a Tasker) once all of the following are met: the referred Tasker entered the referrer's BB ID when registering; the referred Tasker has completed identity verification and set up payouts with the payment provider, Stripe; and the first task the referred Tasker performs as a Tasker has been confirmed as complete. The reward is issued as soon as these conditions are met, without waiting for any period after release. There is no limit on the number of people a referrer may refer or the number of rewards they may receive. To prevent fake transactions, the Poster of the referred Tasker's first task must not be the referrer, and must not share the same card, the same device or the same payout account with the referrer or with the referred Tasker; nor may the referred Tasker share the same card, the same device or the same payout account with the referrer. The Platform compares this information automatically (see clause 2.1 of the Privacy Policy); where a match is found, the reward is held for manual review and is not issued until the review is complete. If the Platform finds that a referral or the related task involves a fake transaction, a transaction with oneself, shared accounts or other abuse, it may decline to issue the reward, or cancel BB Vouchers that have been issued but not yet used, and may deal with the accounts involved under section 8.
6.10 Referral codes and attribution: when you register, you may enter the BB ID of the user who referred you (any registered user, whether a Poster or a Tasker, may be entered as your referrer), or the referral code of an independent promoter working with the Platform (called a "Partner" in the app, 「帮主」 in Chinese); a link that carries the code lets you copy it in one tap, and you then enter it on the app's sign-in screen. This clause works on two levels. Source relationship: the Partner referral code or BB ID entered at registration is recorded once, at registration; it cannot be changed afterwards and cannot be added later; only one such source is recorded for each account. Where you register using a single-use invitation code (6.8(a)), no Partner referral code or BB ID source is recorded. A referral by BB ID is used for two things only: to calculate referral rewards, which are paid only where the person referred becomes a Tasker (6.9); and to decide whether the referrer may apply to become a Partner (see the Partner Agreement). Own-client link: made separately under 6.8(a). A Partner is an independent promoter working with the Platform; despite the name, a Partner is not an employee, agent or legal partner of the Platform, and nothing a Partner says is an undertaking by the Platform. A registered user may apply in the app to become a Partner; the Platform reviews and decides each application, and the Partner Agreement shown in the app applies to Partners. When a user a Partner brought to the Platform completes a task, the Platform pays the Partner a share out of the platform service fee the Platform itself receives; this does not change the task amount the Poster pays or the amount the Tasker receives. A Partner sees only aggregate figures about the users they brought, and never any user's personal information (see section 3 of the Privacy Policy).
7. Location and privacy
7.1 To protect users, the exact location of a task is revealed in stages. Before payment and confirmation, the public listing shows only an obscured approximate location (accurate to within about 1 km where many people live, and widened to several kilometres or even tens of kilometres where few people live) and a rough distance, never the exact address or coordinates. Only after payment and confirmation of the task is the necessary exact location shown to the matched Tasker.
7.2 Full addresses are stored encrypted, and every access to an exact address is logged. After a task is completed, the Tasker can view the exact address only for 7 days after completion, and it is not shown to the Tasker after that; the Poster can continue to see the address they entered. See the Privacy Policy for details.
8. User obligations and prohibited conduct
8.1 You agree not to: post unlawful, fraudulent or infringing content; bypass the Platform to deal off-platform in order to avoid its rules or the platform service fee; harass others; misuse other people's address information; use disputes, refunds or chargebacks to gain an improper advantage; obtain a platform service fee discount, referral rewards, Partner commission or any other benefit through fake tasks, transactions with yourself, shared accounts or other improper means; or breach applicable law.
8.2 A breach of these Terms may lead to content being taken down and to an account warning, restriction or ban, without affecting any other right the Platform has under the law.
9. Intellectual property
9.1 The Platform, its trade marks, software and interfaces belong to the Platform or its licensors. You keep the rights in your own content and grant the Platform the limited licence it needs to provide the Service.
10. Consumer guarantees and limitation of liability
10.1 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. The limitations in this section apply only to the extent the law allows.
10.2 The Platform provides a matching and transaction-handling service; the task itself is provided by the Tasker. To the extent the law allows, the Platform is not liable for a Tasker's conduct, performance or the outcome of a task, nor for statements or conduct between users.
10.3 To the extent the law allows, for services that are not of a kind ordinarily acquired for personal, domestic or household use, the Platform's liability for a failure to comply with a consumer guarantee is limited, at the Platform's option, to supplying the services again or paying the cost of having the services supplied again.
10.4 To the extent the law allows, the Platform's total liability for all claims you make in connection with a task is limited to the task amount of that task, and the Platform is not liable for indirect loss, loss of profit or loss of opportunity. Nothing in this clause limits or excludes a right you have under the Australian Consumer Law that cannot lawfully be excluded, including the consumer guarantees; liability for a failure to comply with a consumer guarantee is dealt with under clauses 10.1 and 10.3.
10.5 Nothing in this section limits the Platform's liability for fraud or wilful misconduct.
11. Dispute handling
11.1 Disputes between users are handled under the Refund and Dispute Rules. The Platform acts reasonably on both parties' materials, makes a final Platform decision and explains the reasons and external options. A party may obtain the party copy of the dispute record. The decision is not a judgment or arbitration and does not extinguish either party's statutory rights or remedies. Both parties may still seek assistance from Consumer Affairs Victoria or seek resolution through VCAT or a court, subject to jurisdiction and applicable procedures. See clause 6.6 of the Refund and Dispute Rules for the corresponding options for New South Wales tasks. For tasks in other states or territories, you may seek help from the local consumer affairs agency or seek resolution through the local tribunal.
11.2 If you have a complaint about the Platform itself, you may raise it through the contact in section 14. The Platform replies within 10 business days.
12. Changes to these Terms
12.1 The Platform may revise these Terms. A revision that is adverse to you (for example, adding to your obligations or reducing your rights) is notified by in-app notice, together with the full new version, at least 30 days before it takes effect. Other revisions (for example, clarifying wording, adding features or changes in your favour), and revisions that must be made immediately because the law requires it or for security reasons, may take effect when published, and the Platform will say so in the notice. These Terms are version-controlled. Changes to the platform service fee rate are made under 6.3(e) and are not revisions within the meaning of this clause.
12.2 After a new version takes effect, you must confirm your acceptance before your next sign-in or before continuing any transaction. If you do not accept it, you cannot continue to use features that require signing in, but you may delete your account under 3.4.
12.3 A task contract already formed is governed by the version of the Terms recorded in that contract and is not affected by later revisions; the platform service fee on a task is determined under 6.3(a) and is not affected by later changes to the rate.
12.4 Assignment: the Platform may assign its rights and obligations under these Terms, together with the related business, to a related company or to a business transferee. A "related company" is a company that is controlled, directly or indirectly, by the same entity as the Platform, or that controls or is controlled by the Platform, directly or indirectly; a "business transferee" is an entity that takes over all or the main part of the BangBang business through a transfer of business, restructure, merger or acquisition. Before an assignment, the Platform gives at least 30 days' notice by in-app notice or public announcement, stating who the transferee is, the effective date, and how your personal information will be handled (see section 3 of the Privacy Policy). From the effective date, the transferee replaces the Platform as "the Platform" under these Terms, the Privacy Policy and the Refund and Dispute Rules. Task contracts already formed continue to be performed as normal: the transferee takes over the Platform's obligations under those contracts, and the money rules in the Refund and Dispute Rules do not change. If you do not agree to the assignment, you may stop using the Service before the effective date and delete your account under 3.4. You may not assign your account or any of your rights under these Terms.
13. Governing law and jurisdiction
13.1 These Terms are governed by the law of Victoria, Australia. You and the Platform each submit to the non-exclusive jurisdiction of the courts of Victoria and the federal courts with jurisdiction there.
14. Contact
· Support, complaints, appeals and privacy matters: support@bangbanglife.com.au
Version v3.5. These Terms are recorded with each task contract; the version you confirmed applies to that task.